DHL will send you an email with your tracking number once the package is prepared and picked up at our warehouse. You can follow it at: http://www.dhl.com/en.html
If your tracking link does not work try it again later as it normally takes some hours to DHL to register the tracking information. Please note that DHL only works on business days.
If your order pass through customs, we are not liable for any additional costs it may arise.
If you send a return package to a wrong address, we are not liable for any loss or misplacement.
ESTIMATE TIME OF DELIVERY AND SHIPPING FEES
The estimated shipping time is between 5 and 10 working days unless one or more products are 'reserved' purchases. In this case, the order will not be shipped until all the products become available in our stores
If you receive any defective product, send us pictures where the defect is clearly shown, and also some pictures so that we can quickly verify and find a solution for you.
If you receive an incorrect order, send us a picture of everything you have received, along with the respective references in the box, and we will resolve the problem for you once the content is verified.
RETURNS AND REFUNDS
If you wish to invoke your right of withdrawal, please, fill in the following form, to comply with our national laws, and send it to info@BucklePro.com
The right of withdrawal states that you can return the product to the sender within 14 days upon reception, paying the shipping fees that may arise of such return. Once we receive the merchandise, we would refund the corresponding amount of the order, though not the return costs (if all the merchandise was returned we’d reimburse the shipping fees of the original order too).
RIGHT OF WITHDRAWAL FORM
BUCKLEPRO LTD1812 N Columbia Blvd
Portland, Oregon, 97217, USA
I hereby declare that I renounce on my Buckle Pro acquisition contract on:
– Ordered the________of_________of________/ received the ________of_________of_________ [state date of contract/date of delivery of the order]
– _____________________[Name of the customer]
– _____________________[Customer's address]
ACCEPTED PAYMENT METHODS
Credit cards: Visa, MasterCard, American Express, Discover.
Debit cards: Visa, MasterCard, American Express.
WHEN TO CONTACT PAYPAL
Note that we do not have access to your PayPal account so you shall contact them if you want to open a PayPal account, change your password, verify if a payment has failed, check the status of a transaction or any other issue related with such platform.
I WANT TO SELL BUCKLEPRO AT MY STORE
If you are interested in becoming an authorized retailer of BucklePro please write us at sales@BucklePro.com
BUCKLEPRO AS SPONSOR
BucklePro proactively seeks athletes to endorse the brand. Unsolicited BucklePro sponsorship requests are not accepted.
BucklePro gives products for good causes. Please contact us via email (info@BucklePro.com) in order to see how can we collaborate.
I WANT TO WORK IN BUCKLEPRO
If you want to work with us you can send us your CV via email and we will keep it for future selection processes if your profile does match our requirements. (job@BucklePro.com).
COMMERCIAL AND SWEEPSTAKES PRIZES
Commercial and sweepstakes prizes given through our social networks are free of commercial value and, therefore, any type of guarantee; if you find any defect in the reception of the product you'll have to communicate it as soon as possible by sending an email to 'info@BucklePro.com'. Changes and refunds are not accepted.